Director & Head — ServiceNow / ESM Tools Practice

Title: Director & Head — ServiceNow / ESM Tools Practice

Location : Pune, India (global travel as needed)

-

Own the practice numbers: revenue, margins and budget.

-

Work with sales on big deals, from solutions and estimates to pricing and client demos.

-

Manage our ServiceNow partnership and grow the number of certified people.

-

Oversee ServiceNow, ITOM and observability projects, and step in when things go off track.

-

Hire, grow and keep a strong team, and build the next layer of leaders.

-

Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.

-

Build reusable assets and accelerators that help us win and deliver faster.

-

20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM.

-

5+ years running a practice, CoE or large delivery unit with P&L responsibility.

-

Handled a P&L of  USD15M +  and 20 + Clients

-

Has led teams of 150+ people across countries.

-

Has helped win multi-million-dollar deals.

-

Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.

-

Has worked with clients in Europe, the US, the Middle East or APAC.

-

Engineering or computer science degree.

Responsibilities

Title: Director & Head — ServiceNow / ESM Tools Practice

Location : Pune, India (global travel as needed)

-

Own the practice numbers: revenue, margins and budget.

-

Work with sales on big deals, from solutions and estimates to pricing and client demos.

-

Manage our ServiceNow partnership and grow the number of certified people.

-

Oversee ServiceNow, ITOM and observability projects, and step in when things go off track.

-

Hire, grow and keep a strong team, and build the next layer of leaders.

-

Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.

-

Build reusable assets and accelerators that help us win and deliver faster.

-

20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM.

-

5+ years running a practice, CoE or large delivery unit with P&L responsibility.

-

Handled a P&L of  USD15M +  and 20 + Clients

-

Has led teams of 150+ people across countries.

-

Has helped win multi-million-dollar deals.

-

Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.

-

Has worked with clients in Europe, the US, the Middle East or APAC.

-

Engineering or computer science degree.

Qualifications

Title: Director & Head — ServiceNow / ESM Tools Practice

Location : Pune, India (global travel as needed)

-

Own the practice numbers: revenue, margins and budget.

-

Work with sales on big deals, from solutions and estimates to pricing and client demos.

-

Manage our ServiceNow partnership and grow the number of certified people.

-

Oversee ServiceNow, ITOM and observability projects, and step in when things go off track.

-

Hire, grow and keep a strong team, and build the next layer of leaders.

-

Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.

-

Build reusable assets and accelerators that help us win and deliver faster.

-

20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM.

-

5+ years running a practice, CoE or large delivery unit with P&L responsibility.

-

Handled a P&L of  USD15M +  and 20 + Clients

-

Has led teams of 150+ people across countries.

-

Has helped win multi-million-dollar deals.

-

Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.

-

Has worked with clients in Europe, the US, the Middle East or APAC.

-

Engineering or computer science degree.